We welcome patients by appointment Monday through Friday, 8 a.m. to 5 p.m. Our centers are closed on holidays. If you cannot keep an appointment, please contact us as soon as possible.
If this is your first time visiting Carolina Eye or you have questions about your visit, please see our FAQ (Frequently Asked Questions) below and visit the Planning Your Visit page. You also might want to print our New Patient Information Guidelines located on the Forms page, that includes information on appointments, billing and insurance, financing options, out-of-town visitors’ information and planning for your visit.
If you have an eye emergency, don’t hesitate to call us at any time day or night. During working hours, call (910) 295-2100 or toll-free at (800) 733-5357 and ask for extension 252. After hours, you will hear a recording with instructions. For emergencies other than eye emergencies, or if for some reason you cannot reach us for your eye problem, call 911 immediately.
Please note our toll-free numbers can only be accessed in North Carolina and South Carolina. Callers from other states should call the local number listed.
|Albemarle Center||(704) 982-1000||(877) 823-0198|
|Asheboro Center||(336) 629-1451||(800) 222-3043|
|All Other Centers||(910) 295-8938||(800) 733-5357|
|LASIK & Cosmetic Services||(910) 295-1501||(800) 733-9355|
Frequently Asked Questions
- Do I need a doctor’s referral for an appointment?
Patients can call for their own appointments and do not need a doctor’s referral to be seen at Carolina Eye. However, some insurance plans may require a referral. Major plans that require prior approval include Carolina ACCESS Medicaid and TRICARE Prime. Please check with your insurance company to determine what, if any, requirements they have for obtaining care. It is the patient’s responsibility to contact their provider and obtain the necessary approval documentation and to bring this documentation to the visit.
- Can I get into Carolina Eye without an appointment?
Carolina Eye does not accept walk-in patients unless it is a medical emergency.
- How soon are appointments available?
Appointment requirements will vary depending on the specialty. Timely appointments are always available for urgent problems.
- Do the doctors see children?
Most of our doctors see children over the age of six depending on the specialty. For children younger than six, we can refer you to a local pediatric ophthalmologist.
- I can’t bring or accompany my child. Can someone else do this? Can my child come alone for his/her appointment?
Minors age 17 and younger must be accompanied by an adult. Parents or guardians who cannot accompany their child must fill out a Consent for Evaluation/Examination of Minor Child form that is located on the Forms & Downloads page. The adult escorting the child must bring this form to the clinic the day of the appointment.
- What if I need the services of an interpreter?
If you require the services of an interpreter, please inform the appointment scheduler so that arrangements can be made in advance.
- How much time will my appointment require?
The time required depends on the type of appointment. Please allow several hours for your first eye examination. If you are coming for a laser or surgery evaluation, please allow three or more hours for your examination. This amount of time is usually needed for the screening procedures, diagnostic examination and any required pre-surgical testing. Patients who are scheduled to have their surgery performed on the same day as their evaluation should anticipate spending most of the day at the clinic. This will allow time for all the necessary testing as well as the surgery.